شركة المدار الشامل لخدمات الأعمال

REC-360 Company

شركة المدار الشامل لخدمات الأعمال

CR: 7049064129 — VAT No: 312878074700003

7757 Juthama Ibn Qais, 2315 Al Muhammadiyah Dist, Jeddah 23421, Saudi Arabia

TERMS & CONDITIONS

1. Definitions

- Company: Refers to REC-360 Company (شركة المدار الشامل لخدمات الأعمال).

- Customer: Any individual or entity purchasing products or services from the Company.

- Products: Includes roasted coffee beans, green coffee beans, beverages, equipment, and related merchandise.

A. Payment Terms

1. Accepted Payment Methods

   - Cash, debit cards, credit cards (Visa, MasterCard, Mada), bank transfer, and approved digital wallets (Apple Pay, STC Pay).

   - Online store payments are processed through secure payment gateways.

2. Payment Policy

   - All payments are required in advance.

   - No credit terms or late payments are accepted.

3. Currency

   - All transactions are conducted in Saudi Riyals (SAR) unless otherwise stated.

B. Return, Exchange, and Refund Policy

1. Perishable Products (Roasted Coffee, Green Beans, Beverages)

   - Due to the nature of coffee as a perishable item, no returns or refunds are accepted once the product has been opened or used, except in cases of defect or incorrect order.

   - In the coffee shop: no returns for food or beverage items after 10 minutes from the time of purchase.

   - Any claim must be made within 24 hours of delivery or purchase, with proof of purchase and product condition evidence.

2. Non-Perishable Items (Merchandise, Equipment)

   - Eligible for return or exchange within 7 days of purchase, provided items are unused, in original packaging, and accompanied by the original receipt.

3. Defective or Wrong Item

   - The Company will replace the product or issue a refund if the product is proven defective or delivered in error.

   - For online orders, the Company will bear the return shipping cost in such cases.

4. Refund Method

   - Refunds will be processed to the original payment method within 7–14 business days, subject to bank processing times.

C. Order Cancellations

1. Retail orders cannot be canceled after preparation or dispatch.

2. Wholesale orders canceled after roasting or packing may incur a cancellation fee of up to 50% of the order value.

D. Warranty

- Equipment purchased from the Company is covered under the manufacturer’s warranty terms.

- The warranty does not cover misuse, improper handling, or lack of maintenance.

E. Liability Disclaimer

- The Company shall not be held liable for damages, losses, or claims resulting from misuse of products.

- Customers are responsible for ensuring products are stored and consumed according to the recommended guidelines.

F. Compliance

- All transactions comply with Saudi Arabian laws, including the Ministry of Commerce regulations, ZATCA VAT laws, and SFDA food safety guidelines.

G. Governing Law & Dispute Resolution

- These terms are governed by the laws of the Kingdom of Saudi Arabia.

- Any dispute shall be resolved amicably; failing that, jurisdiction lies with the Commercial Court in Jeddah.

H. Contact Information

- Email: info@rec-360.com

- Phone: +966 54 392 2525

- Website: www.rec-360.com